DATE: September 16, 2019
SUBJECT:
Title
RESOLUTION SELECTING AND AUTHORIZING AN AGREEMENT WITH ROBERT HALF INTERNATIONAL, INC. FOR TIER ONE HELP DESK SERVICES AND AS NEEDED TIER TWO DESKTOP SUPPORT SERVICES FOR A PERIOD OF THREE YEARS WITH TWO OPTIONAL RENEWAL YEARS IN AN AMOUNT NOT TO EXCEED $600,000. FY2020 EXPENDITURES ARE BUDGETED IN THE INFORMATION TECHNOLOGY DEPARTMENT PROFESSIONAL SERVICES ACCOUNT. FUNDS REQUIRED FOR FUTURE FISCAL YEARS WILL BE BUDGETED IN THE APPROPRIATE FISCAL YEAR, SUBJECT TO BOARD APPROVAL UPON ADOPTION OF EACH FISCAL YEAR'S BUDGET.
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EXECUTIVE SUMMARY:
The District issued Request for Proposals 19-18RH on May 29, 2019 to identify and select a service provider capable of delivering tier one help desk services and as needed tier two desktop support. Tier one support is basic help desk service which requires very little technical expertise or in-person assistance. This allows technical support via telephone for all District personnel 24 hours a day, seven days a week. In addition, it allows the District's Information Technology department to leverage tier two support for issues requiring more experience and knowledge on an as needed basis to meet variable demand.
Staff recommends the Board authorize an agreement with Robert Half International, Inc. based upon their overall alignment with District requirements for providing such support.
RECOMMENDATION:
Recommendation
Adopt a Resolution authorizing Robert Half International, Inc. to perform Tier One Help Desk services and as needed Tier Two Desktop Support Services over the next three years with two optional renewal years. FY2020 funds are budgeted. Funds for future fiscal years will be budgeted in the appropriate fiscal year, subject to Board approval upon adoption of each year's fiscal budget.
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FISCAL IMPACT:
Funds for the first fiscal year of the Tier One Help Desk Services and as needed Tier Two Desktop Support Services are included in FY2020 budget within the In...
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