DATE: October 10, 2017
SUBJECT:
Title
RESOLUTION SELECTING AND AUTHORIZING AN AGREEMENT WITH DATA TICKET, INC. FOR PARKING CITATION VIOLATION SERVICES AND EQUIPMENT FOR A FIVE (5) YEAR PERIOD FROM OCTOBER 13, 2017 THROUGH OCTOBER 12, 2022, FOR AN AMOUNT NOT TO EXCEED $500,000
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EXECUTIVE SUMMARY:
The San Diego Unified Port District (District) has an agreement with the City of San Diego (City) since 1982 for the processing of all parking citations issued by the District. The City along with their provider, Duncan Solutions, Inc., undertakes the processing and customer service related to all parking citations processed for the District. The City charges the District a processing flat rate fee of $5.66 per standard citation. Additional fees are charged for non-standard citations. The District's Harbor Police's Community Service Officers (CSOs) and sworn Officers issue approximately 30,000 citations a year, and the District spends approximately $170,000 yearly to process these citations through the City.
Current Parking Citation Process (The City in coordination with Duncan Solutions, Inc.)
* Customer receives a parking citation from the District.
* Information indicated on the back of the parking citation instructs the customer to go through the City for payment processing.
* Customer pays the parking citation via the City's website (a $3.50 credit card convenience fee is charged to the public), City's toll free number, or mail.
* Customer appeals the parking citation through the City.
Proposed Parking Citation Process (District using their own service provider)
* Customer receives a parking citation from the District.
* Information indicated on the back of the parking citation instructs the customer to go through the District for payment processing.
* Customer pays the parking citation via the District's website (a $3.50 credit card convenience fee is charged to the public), District's toll free number, or mail.
* Customer appeals the parking citatio...
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