DATE: November 17, 2015
SUBJECT:
Title
RESOLUTION SELECTING AND AUTHORIZING AGREEMENTS WITH:
A) V3IT CONSULTING, INC.
B) PHOENIX BUSINESS, INC. DBA PHOENIX BUSINESS CONSULTING
C) SAGE GROUP CONSULTING, INC.
D) RJT COMPUQUEST, INC.
E) NH BRANDT, INC.
F) PAS SOFTWARE SERVICES, INC.
G) LABYRINTH SOLUTIONS, INC. DBA LSI CONSULTING
H) QSI, INC.
TO PROVIDE AS-NEEDED SAP LEVEL 3 SUPPORT SERVICES FOR A PERIOD OF FIVE (5) YEARS, FOR A TOTAL AGGREGATE AMOUNT NOT TO EXCEED $1,250,000.
Body
EXECUTIVE SUMMARY:
This proposed action will provide continued as-needed Level 3 support for SAP, the District's Enterprise Resource Planning system. The District created Requests for Qualifications No. 15-31 (RFQ 15-31) with the intent to enter into a multi-vendor agreement with qualified firms to provide Level 3 support for all aspects of the SAP system.
Information Technology support services are comprised of three (3) service levels. Level 1 is the initial support level responsible for basic customer issues which is provided by Business Information & Technology Services Department (BITS) System Support Analysts. Level 2 is a more in-depth technical support level where more experienced and knowledgeable personnel such as BITS Business Systems Analysts provide the support within a particular function or product. Level 3 is the highest level of support responsible for handling the most difficult or advanced problems and these vendors will provide that service.
A multi-vendor agreement provides the District with options to select the best approach to a solution and/or best price. It ensures expertise and best practices across all disciplines of the SAP system and the ability to leverage each firm's individual strengths. A multi-vendor agreement also provides greater capacity to work on multiple projects concurrently.
On September 2, 2015, the District issued RFQ 15-31 and electronically notified 487 firms of the request. 13 firms submitted pr...
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